Quick answer: a Sapia chat interview is a text interview with 5 to 7 behavioural questions, sometimes with multiple-choice items. Sapia asks for about 50 to 150 words per answer, there is no time limit, your answers save so you can return, and there is no video or camera. You are assessed only on your written answers, and you receive a free personality profile afterwards. Facts are from Sapia's candidate explainer, checked on 8 November 2026.
Candidates search for Sapia interviews at retailers such as Woolworths and Bunnings, at Air Canada, and with BPO employers; your invitation email tells you which employer and format you have.
Format and timing
1. 5 to 7 text questions, mostly behavioural ("tell us about a time..."), sometimes with multiple-choice questions.
2. About 50 to 150 words per answer; Sapia's tips suggest aiming for 50 to 100.
3. No time limit, and Sapia suggests allowing 20 to 30 minutes.
4. Answers are saved, and a resume link arrives by email.
5. No video or camera; it runs in Chrome, Edge, Safari or Firefox.
What is assessed, and AI-written answers
Sapia says every candidate is assessed on the same attributes derived from their written answers and nothing else. Afterwards you get a personality profile and coaching tip that is for you only, not shared with the employer.
Sapia says its chat interview checks for plagiarism and AI-generated text. In its 2024 update it reported detecting AI-assisted answers with a 98% rate and about 1% false positives (its own figures); a flagged answer triggers a real-time warning so you can revise, and flags are shown to the hiring team rather than automatically rejecting you. Writing your own answers is both the rule and the safer choice.
How to write strong answers
1. Use a real example each time: the situation, what you did, and the result.
2. Write in first person about your own actions ("I asked", "I fixed").
3. Stay within about 50 to 150 words; long answers are not better.
4. Check spelling and grammar before submitting.
5. Be yourself; there are no hidden "buzzwords" that pass the test, despite what some videos claim.
For the example structure, see the STAR method guide; for BPO roles, the Concentrix hiring process.
Practise your examples beforehand
CrackInterviewAI is a Windows 10/11 app for rehearsing interview answers out loud: say or type a question and get a short outline built from your resume and the role, then practise saying it in your own words. Use it before the interview, not during an assessment that forbids outside help. New accounts get 30 free minutes, then international prices start at $3.99 for one hour with no subscription (USD plans, download).
Prepare your examples
Practise turning real experiences into short answers with 30 free minutes on Windows.
Frequently asked questions
How many questions are in a Sapia chat interview?
Sapia says 5 to 7 text-based questions, mostly behavioural, sometimes with extra multiple-choice questions.
Is the Sapia chat interview timed?
No. Sapia says there is no time limit and your answers are saved, though it suggests allowing 20 to 30 minutes.
How long should Sapia answers be?
Sapia asks for about 50 to 150 words per answer, and its tips suggest aiming for 50 to 100.
Does Sapia detect AI-written answers?
Yes. Sapia says it checks for plagiarism and AI-generated text, warns you in real time if an answer is flagged, and shows flags to the hiring team rather than rejecting automatically.
Is there video in a Sapia interview?
No. Sapia says there is no video recording and no camera in the chat interview.
Keep exploring
Return to the CrackInterviewAI homepage to download the Windows app, or browse all guides on the interview prep blog.